Terms & Conditions

Operator Information

These Terms & Conditions govern the relationship between you and Aivelli, a sole proprietorship registered in the Netherlands.

Acceptance of Terms

By visiting aivelli.com, creating an account, subscribing to our newsletter, or purchasing any product, you enter into a legally binding agreement with Aivelli and agree to these Terms & Conditions in full.

If you are acting on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to update these Terms at any time. The updated version will be published at aivelli.com/terms-and-conditions with a revised ‘Last updated’ date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. For material changes, we will notify registered users by email where reasonably practicable.

Eligibility

Our products and services are intended exclusively for professional adults. To use Aivelli’s services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract in your jurisdiction
• Not be prohibited from purchasing or using our services under applicable law

By purchasing or using our services, you confirm that you meet these eligibility requirements. We reserve the right to refuse service or cancel accounts if we have reason to believe these conditions are not met.

Our Products and Services

Aivelli provides educational content and resources for professionals seeking to apply Artificial Intelligence in their project management work. Our offerings include:

4.1 Paid Digital Playbooks

AI-powered project management playbooks available for purchase on aivelli.com. These are digital-only products delivered via your Aivelli account. Upon purchase you receive:

• Immediate access to the digital content through your account on aivelli.com
• The right to use the content for your own personal and professional purposes
• Any future updates to the specific playbook version you purchased, at our discretion

4.2 Free Content

From time to time, Aivelli makes free educational resources, articles, templates, or other materials available on the website or via newsletter. Free content is provided ‘as is’ without any warranty or guarantee of continued availability. We reserve the right to modify, restrict, or remove free content at any time without notice.

4.3 Newsletter

Aivelli operates a newsletter providing tips, insights, and updates on AI in project management. Subscription is available independently via our website or as part of the purchase process. See Section 11 and our Privacy Policy for full details on how your data is used for newsletter purposes.

Purchasing a Playbook

5.1 Purchase Process

To purchase a playbook, you select the product on aivelli.com and provide your email address. You are then redirected to Stripe’s secure checkout page to complete payment. The contract between you and Aivelli is formed at the moment Stripe confirms successful payment to us.

5.2 Pricing and VAT

All prices are displayed on the product page prior to purchase. Prices are shown inclusive or exclusive of VAT depending on your location, as determined by Stripe Tax at the time of checkout. Aivelli uses Stripe Tax to calculate and collect applicable VAT and sales taxes globally. The final amount including applicable taxes will be shown to you on the Stripe checkout page before you confirm payment.

5.3 Payment Processing

All payments are processed by Stripe, Inc. through their secure platform. Aivelli does not collect, see, or store your payment card details, billing address, or financial credentials at any time. By completing a purchase, you also agree to Stripe’s Terms of Service and Privacy Policy.

5.4 Purchase Confirmation

Following successful payment, you will receive two emails: a purchase confirmation from Stripe and an account setup email from Aivelli containing a secure link to create your account password and access your content. Please check your spam folder if these do not arrive within 15 minutes. If you experience issues, contact le***@*****li.com.

Your Account

When you purchase a product, an account is created for you on aivelli.com using the email address you provided at checkout. You are responsible for:

• Keeping your login credentials secure and confidential
• All activity that occurs under your account
• Notifying us immediately at le***@*****li.com if you suspect unauthorised access

Your account is personal to you and may not be shared, transferred, or sold to any third party. Each purchase grants access to one individual user. If you require multi-user or team access, please contact us to discuss licensing options.

We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or are involved in any abuse of our systems.

Product Access and Licence

7.1 Access

Upon successful account setup, you will have access to your purchased content through your Aivelli account. Access is provided on an ongoing basis for as long as Aivelli continues to operate the platform. While we have no current plans to discontinue access, Aivelli cannot guarantee indefinite availability and is not liable for any losses arising from service discontinuation, subject to reasonable prior notice.

7.2 Licence Granted

Upon purchase, Aivelli grants you a non-exclusive, non-transferable, personal licence to access and use the purchased content for your own professional and personal purposes. This licence does not include the right to:

• Copy, reproduce, or distribute the content to third parties
• Resell, sublicence, or commercially exploit the content
• Share your account login or content access with others
• Use the content to create competing products or services
• Remove or alter any copyright notices, branding, or proprietary markings

7.3 Technical Access

Access to digital content requires a compatible device, internet connection, and up-to-date web browser. Aivelli is not responsible for access issues arising from your device, internet connection, or third-party software. Downloaded files are provided in their current format. Aivelli does not guarantee compatibility with all devices, operating systems, or software applications, and is not responsible for issues arising from how downloaded files are opened or used on your device.

Refund Policy

We will only consider a refund request in the following limited circumstances:

• A technical fault on Aivelli’s side prevented you from accessing the product within 48 hours of purchase, and we were unable to resolve the issue
• A duplicate payment was made due to a technical error (genuine duplicate transactions only — multiple intentional orders are not eligible)
• Your payment was fraudulent or unauthorised (i.e. your payment method was used without your knowledge)

To request a refund under one of the above circumstances, contact le***@*****li.com within 7 days of purchase with your order reference and a description of the issue. We will review your request and respond within 5 business days.

Disclaimer — Nature of AI-Assisted Content

9.1 Educational and Informational Purposes Only

All Aivelli playbooks and content are provided for educational and informational purposes only. They do not constitute professional advice of any kind, including but not limited to project management certification guidance, legal advice, financial advice, or business consultancy.

9.2 AI-Assisted Content

Aivelli’s playbooks are developed with the assistance of Artificial Intelligence tools. While we review and quality-check all content before publication, AI-generated content may contain:

• Errors, inaccuracies, or outdated information
• Generalisations that may not apply to your specific situation or industry
• Recommendations that may not be appropriate for every professional context

9.3 Your Responsibility

You are solely responsible for how you apply the content in your professional work. Before implementing any guidance from our playbooks, you should:

• Review the content critically using your own professional judgement
• Verify any specific facts, figures, or recommendations independently
• Consult a qualified professional where appropriate for your specific circumstances

Aivelli expressly disclaims all liability for decisions made, actions taken, or outcomes experienced as a result of applying content from our playbooks. The existence of this disclaimer does not affect your statutory rights as a consumer.

9.4 No Guarantee of Results

Aivelli makes no representation or warranty that use of our playbooks will result in any specific professional outcome, performance improvement, or business result. Individual results will vary based on factors outside Aivelli’s control.

Intellectual Property

All content on aivelli.com and within Aivelli’s digital products — including but not limited to text, frameworks, templates, graphics, logos, and the structure and selection of content — is the intellectual property of Aivelli and is protected by Dutch and international copyright law.

The licence granted to you in Section 7.2 does not transfer any intellectual property rights. You may not:

• Reproduce or distribute our content in any medium without prior written permission
• Use our content to train, fine-tune, or develop AI models or similar technologies
• Publish, post, or share substantial portions of our content on any platform
• Register trademarks, domain names, or social media handles that could be confused with Aivelli

If you wish to reference or quote limited portions of our content for educational, journalistic, or review purposes, please contact le***@*****li.com for permission.

Newsletter and Marketing Communications

When you purchase a product from Aivelli, you will be added to our newsletter mailing list. You will be informed of this at the point of purchase. This is done on the basis of our legitimate interest as an existing customer relationship (GDPR Art. 6(1)(f)).

When you subscribe independently via our newsletter form, this is done on the basis of your explicit consent (GDPR Art. 6(1)(a)).

Acceptable Use

By using aivelli.com and our products, you agree not to:

• Use our website or content for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of our website, systems, or other users’ accounts
• Introduce malware, viruses, or other harmful code to our systems
• Scrape, harvest, or systematically extract data from our website without prior written consent
• Use automated tools, bots, or scripts to access our website or content
• Impersonate Aivelli, our team, or any other person or entity
• Engage in any activity that disrupts or interferes with our services
• Use our content or brand in a way that could damage Aivelli’s reputation

We reserve the right to suspend or terminate access for any user who violates these acceptable use standards, without prior notice and without liability.

Limitation of Liability

To the maximum extent permitted by applicable law, Aivelli’s total liability to you for any claim arising out of or relating to these Terms or your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.

Aivelli shall not be liable for:

• Indirect, incidental, consequential, or special damages of any kind
• Loss of profits, revenue, data, business, or goodwill
• Damages arising from your reliance on AI-assisted content in our playbooks
• Damages arising from your inability to access our services due to technical issues outside our control
• Damages caused by third-party services, including but not limited to Stripe, Strato, or MemberPress

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Dutch or EU law.

Free Content

Aivelli periodically makes free educational resources available on its website or via newsletter. Free content is provided on an ‘as is’ basis, without warranty of accuracy, completeness, or fitness for any particular purpose. The same disclaimer regarding AI-assisted content in Section 9 applies equally to free content. Aivelli reserves the right to modify, restrict, or remove free content at any time without notice or liability.

Third-Party Links and Services

Our website may contain links to third-party websites or services. These are provided for convenience and information purposes only. Aivelli does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party website. You access third-party links at your own risk.

Our payment processing is handled by Stripe. Your use of Stripe’s checkout is governed by Stripe’s own Terms of Service and Privacy Policy. Aivelli is not liable for any issues, errors, or losses arising from Stripe’s platform.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.

However, if you are a consumer resident in another EU member state, you retain the benefit of any mandatory consumer protection provisions of the law of your country of residence that cannot be derogated from by contract. Nothing in these Terms affects your rights as an EU consumer under the Consumer Rights Directive (2011/83/EU) or other applicable EU consumer law.

For consumers outside the EU, applicable local mandatory consumer protection laws may also apply. This governing law clause does not deprive you of protection afforded to you by provisions that cannot be derogated from by agreement under the law of your country.

Dispute Resolution

If you have a complaint or dispute, please contact us first at le***@*****li.com. We will make every reasonable effort to resolve disputes directly and amicably within 14 business days.

Force Majeure

Aivelli shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, power outages, internet infrastructure failures, or third-party service outages (including hosting or payment processor downtime).

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Aivelli with respect to your use of our website and services. They supersede all prior communications, representations, or agreements between the parties relating to the subject matter herein.

Contact

For any questions, concerns, or requests relating to these Terms & Conditions, please contact us. We aim to respond to all enquiries within 5 business days.